Redline Rehab, LLC – SMS Messaging Privacy Policy

Last Updated: December 2025

Redline Rehab, LLC (“Redline Rehab,” “we,” “our,” or “us”) is committed to protecting your privacy. This SMS Messaging Privacy Policy explains how we collect, use, and safeguard the information you provide when you opt in to receive text messages from us.

  1. Information We Collect

    When you opt in to receive SMS text messages, we may collect:

    • Your mobile phone number
    • Your name (if voluntarily provided)
    • Appointment-related information
    • Communication preferences
    • Any messages you send to us in response

    We do not collect sensitive medical information through SMS.

  2. How We Use Your Information

    Redline Rehab uses SMS messaging for:

    • Appointment reminders or updates
    • Scheduling confirmations and instructions
    • Important clinic notifications
    • Patient intake or follow-up communication
    • Occasional service-related updates

    We do not use SMS for advertising unrelated third-party products or services.

  3. SMS Message Frequency

    Message frequency varies based on your appointments and interactions with our clinic. We strive to keep messages minimal, helpful, and relevant.

  4. Consent and Opt-In

    By providing your mobile number and agreeing to receive text messages, by signing our agreement form, you consent to receive SMS communications from Redline Rehab. Consent is not a condition of receiving care or services.

  5. Opt-Out Instructions

    You may opt out of SMS messaging at any time by replying:

    • “STOP” to end all text messages
    • “HELP” for assistance

    Standard message and data rates may apply.

  6. Data Sharing and Disclosure

    We do not sell or share your mobile phone number or SMS data with third parties for marketing purposes.

    We may share information only with:

    • HIPAA-compliant service providers that support our communication systems
    • As required by law (e.g., court order, legal compliance)

    These parties are required to protect your information.

  7. SMS Privacy Policy

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  8. Data Security

    We take reasonable administrative, technical, and physical safeguards to protect your SMS information, including:

    • Secure messaging platforms
    • Access controls
    • Encrypted data transmission where available

    While SMS is not a fully secure communication method, Redline Rehab limits the use of SMS to non-sensitive communication.

  9. Your Responsibilities

    You acknowledge that:

    • SMS messages may be read by anyone with access to your mobile device.
    • You are responsible for maintaining the security of your mobile phone.
  10. Changes to This Policy

    We may update this SMS Messaging Privacy Policy as needed. Any changes will be posted and effective immediately upon publication.

  11. Contact Us

    If you have questions about this policy or our SMS practices, contact us at:

    Redline Rehab, LLC
    Marcus Redline, MSPT, PT, Owner
    Phone: 570-491-4900
    Email: marcus@redlinerehab.com
    Location: 1110 W Main St, Troy, PA 16947