Privacy Policy — Redline Rehab, LLC

Last Updated: 11/26/2025

Redline Rehab, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or receive services from us. This Policy complies with applicable U.S. federal law (including HIPAA) and Pennsylvania privacy requirements.

  1. Information We Collect

    A. Personal Information

    We may collect information you provide directly to us, including:

    • Name
    • Email address
    • Phone number
    • Mailing address
    • Date of birth
    • Insurance information
    • Appointment and scheduling details
    • Health-related information you submit through forms

    B. Automatically Collected Information

    When you visit our website, we may collect:

    • IP address
    • Browser type
    • Device information
    • Pages visited and duration
    • Cookies and tracking data

    C. Protected Health Information (PHI)

    As a healthcare provider covered by HIPAA, we collect and maintain Protected Health Information (PHI) when providing treatment.

    Pennsylvania has enhanced privacy requirements (“HIPAA-plus”) for certain sensitive categories of information— including mental health, HIV status, and substance-use treatment—which may require additional consent for disclosure.

  2. How We Use Your Information

    • Provide, coordinate, and manage physical therapy services
    • Schedule and confirm appointments
    • Communicate about your care, billing, or administrative needs
    • Send SMS or email reminders (with your consent)
    • Process payments and verify insurance
    • Improve our website and patient experience
    • Monitor usage trends and website performance
    • Comply with legal and regulatory obligations

  3. SMS/Text Messaging Consent

    By providing your mobile phone number and opting in, you may receive:

    • Appointment reminders
    • Scheduling updates
    • Important notices about our clinic

    Message frequency may vary.
    Standard message & data rates may apply.
    You may opt out at any time by replying STOP.

  4. How We Share Your Information

    We do not sell your personal information.

    We may share information only as permitted by law, including:

    • HIPAA-compliant service providers (e.g., scheduling, billing, or EMR systems)
    • Other healthcare providers for treatment coordination
    • Your insurance company for billing and authorization
    • Legal authorities when required to comply with applicable laws
    • Notification recipients in the event of a data breach

    Pennsylvania’s breach notification law requires us to notify affected individuals of certain data breaches and, in some cases, notify the Pennsylvania Attorney General.

  5. Cookies & Tracking Technologies

    We use cookies or similar technologies to:

    • Improve website functionality
    • Analyze website use
    • Personalize your experience

    You may disable cookies in your browser settings; however, some features may not function properly.

  6. Data Security

    We use administrative, technical, and physical safeguards to protect personal data and PHI. Although we strive to secure your information, no system is completely secure.

    If a breach occurs involving your information, we will follow:

    • HIPAA breach notification rules
    • Pennsylvania’s data breach laws

  7. Your Privacy Rights

    Under HIPAA and Pennsylvania law, you may:

    • Request access to your PHI
    • Request corrections to inaccurate or incomplete information
    • Request restrictions on certain uses or disclosures (when allowable)
    • Request an accounting of disclosures
    • Request confidential or alternative communication methods
    • Withdraw SMS/text consent at any time

    Certain Pennsylvania-protected categories—such as mental health records, HIV-related information, and substance-use treatment information—may require separate written authorization for disclosure.

  8. Data Retention

    We retain personal and health information as required by:

    • HIPAA
    • Federal medical record retention requirements
    • Pennsylvania record-retention laws
    • Clinical and business needs

  9. Third-Party Links

    Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before submitting any information.

  10. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. When we do, we will:

    • Update the “Last Updated” date above
    • Notify users of material changes via our website or email

  11. Contact Us

    If you have questions, concerns, or requests regarding this Privacy Policy or your privacy rights, please contact us:

    Redline Rehab, LLC
    1110 W Main St
    Troy, Pa 16947
    570-491-4900
    marcus@redlinerehab.com